Frequently Asked Questions

• Are you one of millions?

  More than 100 million Americans have diabetes or prediabetes, and 8.5 million aren’t aware they have diabetes.

• Have you taken precautions?

  Without taking action, many people with prediabetes go on to develop Type 2 diabetes and other chronic conditions or diseases.

• Do you need screening?

  The American Diabetes Association recommends prediabetes and Type 2 diabetes screening for anyone 35 years of age or older.2,3

• What can I do to lower my A1c levels?

  High A1c levels may indicate that you are at a higher risk for prediabetes or diabetes. You can help manage your A1c levels by choosing healthy foods, maintaining a healthy weight, limiting alcoholic drinks4 and monitoring your blood sugar levels over time with the Diabetes Risk (HbA1c) Test. If your A1c levels are elevated, you should consult with a healthcare provider to determine the appropriate next steps in monitoring, treatment or lifestyle changes to consider.

• What is the difference between blood glucose levels and a1c levels?

  Blood glucose levels indicate the amount of sugar in your blood at a given time. Consistently high blood glucose levels may be a sign of diabetes. A1c measures the average amount of glucose in your blood over an extended period (typically 8-12 weeks), providing better insight of whether your blood sugar levels have been on track over the last few months.

• How accurate is this testing?

  Your testing will be performed in a CLIA-certified clinical laboratory. Labcorp provides leading-edge medical laboratory tests and services through a national network of primary clinical laboratories and specialty testing laboratories. Our labs perform regular quality assurance testing to ensure our results are accurate.

• Are my test results private and confidential?

  Your results will be provided to you through our secure online portal to view or print. Results are also made available through a secure portal to the independent healthcare provider who placed your test order.  If you are accessing your results through your Labcorp Patient™ account, all users linked to the account will have access to all OnDemand test results. Results may also be provided to a local, state, and/or federal health authority; for example, many states require the testing laboratory and physician to report test results for certain communicable diseases, such as COVID-19, to local or state health departments.   If you have questions or comments regarding the Labcorp Notice of Privacy Practices, or have a complaint about our use or disclosure of your PHI or our privacy practices, please contact: privacyofficer@labcorp.com, call us at (877) 234-4722 (877-23-HIPAA) and ask for the Labcorp HIPAA Privacy Officer, or send a written request to: HIPAA Privacy Officer, Labcorp, 531 South Spring Street, Burlington, NC 27215. You also may file a complaint with the Secretary of the U.S. Department of Health and Human Services.

• How does Labcorp OnDemand® work?

  Visit the Labcorp OnDemand® website to browse and purchase laboratory tests and create your Labcorp Patient™ account to view your results. All Labcorp OnDemand testing requires an order from an authorized healthcare professional. For your convenience, Labcorp OnDemand has contracted with independent professional entities (collectively, Providers) to deliver healthcare provider services. Visit a Labcorp location for sample collection; or, if using an at-home collection kit, collect your sample yourself. We’ll let you know when your results are ready and can be accessed through your Labcorp Patient™ account.