Frequently Asked Questions

• Want to better understand prolactin hormone level?

  Balanced hormone levels are associated with a range of health benefits, including increased energy levels, improved mood, and better sleep.

• Experiencing symptoms of a hormone imbalance?

  Symptoms of a high prolactin level can include physical changes, sexual dysfunction, mood changes and metabolic issues. Testing your prolactin level can help you and your healthcare provider evaluate symptoms and conditions related to prolactin.

• What does a prolactin level tell you?

  The prolactin level can provide important information related to reproductive health. An elevated prolactin level in women can indicate conditions such as hyperprolactinemia, which can lead to symptoms such as irregular or absent menstruation (amenorrhea), infertility or unexplained lactation outside of pregnancy or childbirth. In men, it can lead to symptoms such as low libido, erectile dysfunction, change in muscle mass and low energy. Testing your prolactin level can help you and your healthcare provider evaluate these symptoms.

• What are the symptoms of high prolactin levels in males and females?

  Symptoms of high prolactin levels in women include1: Galactorrhea: This is the abnormal production of breast milk in non-lactating individualsSexual dysfunction: Decreased libido or discomfort with sexual intercourseIrregular menstrual cycles or infertilityDecreased energy   An elevated prolactin level in men may cause a decrease in sperm and testosterone production. Because a high prolactin level in men can lead to a decrease in testosterone levels, symptoms in men may include: Sexual dysfunction: Decreased libido or erectile dysfunctionChange in muscle massDecreased energy   If you’re experiencing new, persistent symptoms or have concerns about your prolactin level, it’s best to consult with a healthcare provider who can interpret the results in the context of your overall health and medical history.

• How accurate is this testing?

  Your testing will be performed in a CLIA-certified clinical laboratory. Labcorp provides leading-edge medical laboratory tests and services through a national network of primary clinical laboratories and specialty testing laboratories. Our labs perform regular quality assurance testing to ensure our results are accurate.

• Are my test results private and confidential?

  Your results will be provided to you through our secure online portal to view or print. Results are also made available through a secure portal to the independent healthcare provider who placed your test order.  If you are accessing your results through your Labcorp Patient™ account, all users linked to the account will have access to all OnDemand test results. Results may also be provided to a local, state, and/or federal health authority; for example, many states require the testing laboratory and physician to report test results for certain communicable diseases, such as COVID-19, to local or state health departments.   If you have questions or comments regarding the Labcorp Notice of Privacy Practices, or have a complaint about our use or disclosure of your PHI or our privacy practices, please contact: privacyofficer@labcorp.com, call us at (877) 234-4722 (877-23-HIPAA) and ask for the Labcorp HIPAA Privacy Officer, or send a written request to: HIPAA Privacy Officer, Labcorp, 531 South Spring Street, Burlington, NC 27215. You also may file a complaint with the Secretary of the U.S. Department of Health and Human Services.

• How does Labcorp OnDemand® work?

  Visit the Labcorp OnDemand® website to browse and purchase laboratory tests and create your Labcorp Patient™ account to view your results. All Labcorp OnDemand testing requires an order from an authorized healthcare professional. For your convenience, Labcorp OnDemand has contracted with independent professional entities (collectively, Providers) to deliver healthcare provider services. Visit a Labcorp location for sample collection; or, if using an at-home collection kit, collect your sample yourself. We’ll let you know when your results are ready and can be accessed through your Labcorp Patient™ account.